Refund Policy

Effective Date: 3/12/25

Overview
At Porrada Performance LLC, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied, you may request a refund within 15 days from the date of purchase, subject to the conditions outlined below.

Eligibility for Refund

• Refund requests must be submitted within 15 days of the purchase date.
• To qualify, the product must be unused, in the same condition as when received, and in its original packaging.
  

Refund Process

1. Request Submission:

   • Contact our customer support team at info@porradanutra.com with your order number and a detailed explanation of your reason for the refund.
   • Include any supporting documentation or photos if applicable.

2. Review and Approval:

   • Once your request is received, we will review the eligibility of your refund request.
   • If approved, we will notify you via email with the next steps.

3. Processing:

   • Approved refunds will be processed and credited to your original method of payment within 15 business days.
   • Please note that shipping fees (if applicable) may be non-refundable unless the return is due to a mistake on our part.

Exclusions

• Refund requests made after the 15-day period will not be eligible for a refund.
• Products that do not meet the eligibility criteria (e.g., damaged or used items, missing original packaging) may be subject to partial refunds or may not be eligible for a refund.

Exchanges

• If you prefer an exchange rather than a refund, please indicate this in your initial request. We will work with you to exchange the product, subject to availability and within the same 15-day period.

Contact Information
For any questions or concerns regarding this refund policy, please contact us at:
info@porradanutra.com